Refund Policy
Shipping Information:
Enjoy fast and reliable delivery from our warehouse in France to the US:
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Delivery typically takes between 3 to 6 days after order dispatch.
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Free shipping on orders over $99 (VAT included) via UPS - All taxes included.
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For orders under $99 (VAT included), shipping costs $9.90 (VAT included).
Discreet Packaging:
Rest assured, your order is shipped discreetly:
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Orders are packaged in plain boxes with no mention of Love to Love®.
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Packages display sender information under "Lovely Planet" with neutral tape.
Payment Transactions:
For credit card or PayPal transactions, "Lovely Planet" will appear on your statement.
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We do not use or share your personal data at any point.
Return Policy:
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Customers are responsible for return shipping costs unless the return is due to a defective product.
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Returns and exchanges must be initiated within 30 days of receiving your order.
Return Conditions:
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Returns and exchanges are accepted only when the product is unused, in its original packaging, with the security sticker and accessories intact.
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Due to hygiene considerations, returns and exchanges that do not meet these criteria may be rejected.
Defective Items:
If your item is defective, please contact our customer service within 30 days of receipt for assistance. A clear video demonstrating the defect or issue with the product must be shared with the support team.
Return Process:
Please include a completed return authorization form (downloadable here) when returning items to: LOVELY PLANET (Love to Love Return Service) 560 avenue du Garlaban 13420 Gémenos, FRANCE
Upon receipt, we will process your return promptly and issue a refund to your original payment method.
Please note:
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We reserve the right to refuse any returns that do not meet the above conditions.
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Refunds may take longer to process depending on your payment provider.
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This return policy applies only to purchases made in the US.
For any questions or concerns, feel free to email us at contact@love-to-love.com. You can also reach us by phone at +33 4 86 26 06 53, Monday to Friday from 9:00 AM to 1:00 PM and 2:00 PM to 6:00 PM CET. Please note that international calling rates may apply.
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