Shipping Information
Enjoy fast and reliable delivery from our warehouse in France to the United States.
- Delivery typically takes between 3 to 6 days after order dispatch.
- Free shipping on orders over $99 within the mainland U.S. including states (Alaska and Hawaii) and U.S. Territories (Puerto Rico, Guam, the U.S. Virgin Islands, and American Samoa).
- For orders between $49 and $99 (VAT included), a shipping fee of $9.90 (VAT included) will imply.
- For orders below $49 VAT included), a shipping fee of $19.90 (VAT included) will imply.
Discreet Packaging
Rest assured, your order is shipped discreetly.
- Orders are packaged in plain boxes with no mention of Love to Love®.
- Packages display sender information under "Lovely Planet" with neutral tape.
Payment Transactions
- For credit card or PayPal transactions, "Lovely Planet" will appear on your statement. Please note that we do not use or share your personal data at any point.
Return Policy
- Customers are responsible for return shipping costs unless the return is due to a defective product.
- Returns and exchanges must be initiated within 30 days of receiving your order.
Return Conditions
- Returns and exchanges are accepted only when the product is unused, in its original packaging, with the security sticker and accessories intact.
- Due to hygiene considerations, returns and exchanges that do not meet these criteria may be rejected.
Defective Items
- If your item is defective, please contact our customer service within 30 days of receipt of the order for assistance. A clear video demonstrating the defect or issue with the product must be shared with the support team.
Return Process
- Please include a completed return authorization form (downloadable here) when returning items to: LOVELY PLANET (Love to Love Return Service) 560 avenue
du Garlaban 13420 Gémenos, FRANCE - Upon receipt, we will process your return promptly and issue a refund to your original payment method.
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- We reserve the right to refuse any returns that do not meet the above conditions.
- Refunds may take longer to process depending on your payment provider.
- This return policy applies only to purchases made in the United States.
For any questions or concerns, feel free to email us at contact@love-to-love.com. You can also call us at +33 4 86 26 06 53 (Monday to Friday from 9:00 AM to 1:00 PM & 2:00 PM to 6:00 PM CET). Please note that international calling rates may apply.